GrainCorp, a company that specializes in harvesting and supplying grains and oilseeds, has been conducting trials using artificial intelligence (AI) to communicate with its 3,000 temporary workers during the annual harvest season. The company aims to implement AI on a larger scale to understand its customers and supply chain better.
To facilitate communication, Izzi Hutchinson, Customer Experience Manager at GrainCorp, reveals that the company has implemented an AI-powered “chatbot” on the Microsoft Teams platform. This chatbot helps site managers communicate with workers during the harvesting of crops. The chatbot’s dual purpose is to answer workers’ questions and overcome any language barriers by translating processes and instructions from English into various languages.
Hutchinson highlights that the chatbot has received positive feedback for its user-friendly integration with the Teams platform, eliminating the need for a separate application.
However, Hutchinson admits that the performance of the chatbot during the harvest season presented some challenges. Nevertheless, after familiarization, site managers understood how it works and appreciated its functionality.
In its pursuit of chatbot success, GrainCorp sought support from company executives, involving site managers who expressed genuine interest in the product. They were included in the design process, leading to the initiation of an initial pilot program.
Hutchinson acknowledges that there were further difficulties during the pilot phase, such as the inability of the chatbot to correctly identify the current CEO of the company. Nevertheless, GrainCorp found a solution to this problem and learned valuable lessons from the experience to enhance the chatbot’s performance in the future.
Frequently Asked Questions:
1. What is GrainCorp?
GrainCorp is a company specializing in harvesting and supplying grains and oilseeds.
2. What is the AI used by GrainCorp?
GrainCorp utilizes artificial intelligence to communicate with its temporary workers during the harvest season and understand its customers and supply chain.
3. What is the chatbot used by GrainCorp?
GrainCorp utilizes an AI-powered “chatbot” on the Microsoft Teams platform to communicate with workers during the harvesting of grains and oilseeds.
4. What is the role of the chatbot?
The purpose of the chatbot is to answer workers’ questions and translate processes and instructions from English into various languages.
5. How was the performance of the chatbot during the pilot phase?
During the pilot phase, the chatbot faced challenges, but after familiarization, site managers understood the product and were satisfied with it.
6. What was one of the difficulties GrainCorp faced during the pilot phase?
One of the difficulties faced by GrainCorp during the pilot phase was the chatbot’s inability to correctly identify the current CEO of the company.
7. Have there been improvements in the chatbot’s performance?
Yes, the company has found a solution to the problem and plans to enhance the chatbot’s performance in the future.
– Artificial Intelligence (AI): AI refers to the ability of machines or systems to perform tasks that require human intelligence.
– Chatbot: A chatbot is a computer program used to interact with humans through text or voice messages.
– GrainCorp’s Website: graincorp.com