Innovative New ITSM/ESM Platform, SymphonyAI Summit Apex, Simplifies Work and Enhances User Experience

Innovative New ITSM/ESM Platform, SymphonyAI Summit Apex, Simplifies Work and Enhances User Experience

Innovative New ITSM/ESM Platform, SymphonyAI Summit Apex, Simplifies Work and Enhances User Experience

SymphonyAI has introduced Summit Apex, a cutting-edge IT service management/enterprise service management (ITSM/ESM) platform powered by predictive and generative AI. The platform aims to boost productivity, streamline work processes, and create delightful experiences for end users, IT teams, and executives.

The SymphonyAI Summit Apex platform offers responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture. It enables the rollout of new services and the resolution of service requests up to 50% faster using generative AI. The platform is designed to meet the demands of IT teams of all sizes, with applications that can be deployed and taken live within weeks.

The platform consists of four applications: service management, asset management, service automation, and a generative AI-based digital agent. The intuitive low-code/no-code Design Studio and workflow automation capabilities empower IT teams to respond quickly to users and automate workflows throughout the enterprise.

The Summit Apex platform also includes generative AI-based copilots, providing IT teams with the necessary tools to navigate complex environments and address heightened user demands. This allows organizations to control costs while improving return on investment (ROI) and boosting employee satisfaction.

According to Thomas Blanchet, Vice President of Digital Enterprise, Cloud & Cyber Security at HARMAN, the Summit platform’s latest advancements and enhanced AI capabilities will enhance the experiences of HARMAN’s global employees and deliver greater business value during the next phase of growth.

Industry analyst Roy Atkinson also praises SymphonyAI Summit for its ability to combine predictive and generative AI capabilities, enhancing workflows and providing increased flexibility for organizations. Nitin Kumar Singh, Global Head of Enterprise System Management at Tata Consultancy Services, emphasizes the importance of investing in IT/enterprise service management platforms that harness the power of AI and automation for rapid business value through digital transformation.

The SymphonyAI Summit Apex platform offers interoperability among its four modules, allowing organizations to adopt technology at their own pace and according to specific needs and priorities. The platform delivers significant enhancements across each module, including streamlined service management, simplified asset management, improved service automation, and a sophisticated generative AI-based digital agent that offers real-time personalized recommendations.

SymphonyAI Summit was recognized as a Customer’s Choice in the 2023 Gartner Peer Insights Voice of the Customer: IT Service Management Platforms.

SymphonyAI, a SAIGroup company, is dedicated to building the leading enterprise AI SaaS company for digital transformation. With a commitment of $1 billion from Dr. Romesh Wadhwani, SymphonyAI is focused on critical growth verticals such as retail, consumer packaged goods, finance, manufacturing, media, and IT/enterprise service management.

Source: SymphonyAI